Terms of Service and Privacy Policy
1. Acceptance of Terms
By opting in to receive SMS messages from SMPWP Seattle (“we”, “us”, “our”), you (“you”, “user”, “subscriber”) agree to the following Terms of Service and Privacy Policy. If you do not agree to these terms, do not use our SMS services.
2. Service Description
Our SMS service delivers information, updates, alerts, and other messages to your mobile device as requested or consented by you. The frequency and content of messages may vary depending on your interactions and preferences.
3. Eligibility
You must be at least 18 years old, or have the consent of a parent or guardian, to use our SMS services. By opting in, you confirm that you meet these requirements.
4. Opt-In Procedure
Opting in to our SMS services requires your express consent. You may opt in by texting a specified keyword to a designated short code or number, filling out an online registration form, or responding “YES” to a prompt.
5. Message Frequency
The number of messages you receive will vary based on the program you join and your interactions with us. Message frequency may increase due to customer engagement or alerts.
6. Fees and Charges
Standard message and data rates may apply according to your mobile service provider. You are responsible for any fees charged by your mobile carrier as a result of receiving SMS messages from us.
7. Opt-Out Procedure
You may opt out of SMS messages at any time by replying “STOP” to any SMS you receive from us. After you opt out, you will receive confirmation of your request, and no further messages will be sent unless you re-enroll.
8. Support and Help
For support regarding our SMS service, reply “HELP” to any SMS message or contact us at techsupport@smpwpseattle.org. We will respond with instructions or direct you to additional resources.
9. User Responsibilities
· Ensure the mobile number you provide is accurate and up to date.
· Promptly inform us if your mobile number changes or is deactivated.
· Do not use our service for unlawful, fraudulent, or abusive purposes.
· Comply with all applicable laws and regulations.
10. Changes to Service and Terms
We reserve the right to modify, suspend, or discontinue the SMS service at any time, with or without notice. We may update these Terms of Service at our discretion. Continued use of the service after changes constitutes acceptance of the revised terms.
11. Limitation of Liability
We are not liable for delayed or undelivered messages, nor for any damages resulting from the use or inability to use our SMS services. The SMS service is provided “as is” without warranties of any kind.
12. Indemnification
You agree to indemnify and hold harmless SMPWP Seattle and its affiliates from any claims, damages, liabilities, and expenses arising from your use of the SMS service or violation of these terms.
13. Governing Law
These Terms of Service are governed by the laws of the jurisdiction in which SMPWP Seattle operates, without regard to its conflict of law principles.
Privacy Policy
1. Information We Collect
We collect the following information when you opt in to our SMS services:
· Mobile phone number
· Message preferences
· Opt-in/opt-out and interaction history
· Any additional information you choose to provide
2. How We Use Your Information
We use your information for the following purposes:
· To send SMS messages and notifications you requested or consented to receive
· For customer support and to respond to your inquiries
· To improve our SMS offerings and service experience
· To enforce our terms and comply with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
· Service providers or vendors who help us deliver SMS services
· Legal authorities if required by law, regulation, or judicial process
· Other parties with your explicit consent
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to help protect your information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is completely secure.
5. Data Retention
We retain your information for as long as you are enrolled in our SMS service and as needed to fulfill the purposes outlined in this policy or as required by law. When you opt out, we may retain minimal information to honor your opt-out request and comply with legal requirements.
6. Children’s Privacy
Our SMS services are not directed at children under the age of 13. We do not knowingly collect information from children. If you believe a child under 13 has provided us with personal information, please contact us so we may delete it.
7. Your Rights and Choices
· You may opt out of SMS messages at any time as described in the Terms of Service.
· You may request access to, or correction or deletion of, your personal information by contacting us at techsupport@smpwpseattle.org.
· You may update your consent preferences at any time.
8. International Users
If you access our SMS services from outside our primary jurisdiction, your information may be transferred to and processed in countries with different data protection laws.
9. Third-Party Links and Services
Our SMS communications may contain links to third-party sites or services. We are not responsible for the privacy practices or content of these third parties.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy or by other means as required by law.
11. Contact Us
If you have any questions about our Terms of Service or Privacy Policy for SMS opt-in, or to exercise your rights, please contact:
· Email: techsupport@smpwpseattle.org
· Phone: 234-201-0230
Please review this document regularly to stay informed of any changes. Your continued participation in our SMS program constitutes acceptance of our current Terms of Service and Privacy Policy.